General:
For sales enquiries, kindly email us at ask.eternityloft@gmail.com
Please read the terms and conditions before you use this website. If you do not accept these terms, please do not use this website.
Eternity Loft reserves the rights to update or revise these terms of use. The continued use of the site following the posting of any changes to the terms of use, constitutes acceptance of these changes.
In the event of disputes, Eternity Loft reserves the right of final decision.
All transactions and enquiries will be attended to within 1 to 2 working days. Kindly note that Mondays to Fridays are our working days whereas Saturdays, Sundays and Public Holidays are our off days. During Festive Peak Period, it may take between 2 to 3 working days for us to response. Please refrain from sending multiple emails to us as this will result in your email classified as spam and it will take us longer to get back to you. Please rest assured that we will get back to you as soon as possible.
Ordering/Purchasing:
Please ensure that you have carted the correct item(s) in the correct color(s)/size(s) to the shopping cart before checking out.
We will not be able to amend orders once they have been confirmed and will not be held liable in the event should the incorrect color(s)/size(s) are selected or if duplicate orders are placed.
Please note that all goods sold from our website are strictly non-refundable and non-exchangeable.
Eternity Loft reserves the right to accept or reject any order(s).
Shipping:
Please ensure that the full and correct mailing address is stated. Orders with incomplete/incorrect address may result in lost or delayed parcels. Eternity Loft will not be held responsible in the event that address provided by customer is incomplete/incorrect.
We dispatch all parcels via Singapore Post (SingPost) within the next 2 working days after payment is verified. Shipping of parcels will only be conducted during weekdays.
Eternity Loft reserves the right to hold discretion self collection event(s)/meet up(s) only during Festive period(s) like Christmas/Year End or Chinese New Year.
SingPost Local Postage (within Singapore) and handling fees are free of charge. This shipping option does not comes with a Singpost Registered Tracking Number. Parcels despatched via this shipping option are delivered to letterboxes, not doorsteps.
Eternity Loft will not be held liable in the event of lost parcels should customer opt for SingPost Local Postage. We do not assist in checking with SingPost on the lost parcels.
Customers are advised to opt for SingPost Registered Postage (Fee of $2.00) as this shipping option comes with a Singpost Registered Tracking Number which allows you to trace your parcel via SingPost website. Parcels despatched via this shipping option are delivered to doorsteps, not letterboxes.
Eternity Loft will not be held liable in the event of damaged article(s) once the items are despatched to SingPost.
Returns Policy:
Returns are only applicable for defective items or wrong items despatched.
Our sincere apology should you receive a defective/incorrect item from us. Kindly email us at ask.eternityloft@gmail.com with a clear picture of the defective/incorrect item. We will assist you in the return/exchange in greater details via email.
All returns/exchanges have to be mailed back to us within 10 working days (Singapore Orders) or 21 working days (international orders) from the day the parcel was shipped.
As we do not provide refunds for return(s), a one-to-one replacement for equal value will be carried out within 7 working days.
Exchange(s) will only be done for the item(s) in its original condition (with label intact, unworn, unwashed and unaltered). Return(s) which do not fulfill these criteria will be duly declined.
Please kindly note that there may be a 0.5 inches to 0.8 inches difference in our given measurements as apparels are mass manufactured. The variance between the mentioned range will not be considered as a defect.
We always strive to depict each item’s true colour to the best of our ability. However, colours may still deviate slightly due to outdoor lightings as well as different monitor/mobile device settings. Such cases will not be warranted as a defect.
Please take note that we do not provide exchange(s) of a different sizing or colour for our merchandise should the size/colour purchased does not fit/suit. Kindly email us at ask.eternityloft@gmail.com should you have any enquiry regarding the size/colour and we will gladly assist you with your doubts before you place your order.
Alternatively, you may like to try out our apparels at The Showcase outlets located at Raffles Place (Income@Raffles #02-11) and Serangoon Nex mall (#01-89/90) before making a purchase.
Please refrain from returning/exchanging our merchandise purchased from our website to The Showcase outlets. The Showcase outlets will not accept merchandise that is purchased online.
Sale items are strictly non-returnable, non-refundable and non-exchangeable.
Eternity Loft will not provide any Return(s)/Exchange(s) should you purchase our goods from any third party.
Discount Code:
If you have a discount code, please input the code during ‘Check Out’ for them to be valid. No refund(s) will be made for order(s) when discount code is not entered at point of purchase.
Please note that we do not give store credits should the merchandise purchased does not fit/suit.
The value of every unique discount code has to be fully utilized within one transaction, any remaining amount will not be refunded.
Items purchased using any Discount Code are non-returnable, non-refundable and non-exchangeable.
Bounced Parcels:
Customers will be contacted should we receive any bounced parcel(s) with their name.
Customer will borne the cost for re-delivery. Eternity Loft will bear the cost of re-delivery should it be an error on our part.
Bounced parcels that are unclaimed for 2 months will be deemed property of Eternity Loft. No compensation will be provided as adequate time has been given.
Payment Methods:
We accept Internet Banking (IB), ATM Transfers and Paypal payments only. Credit Card payments can be done via Paypal.
For IB Payment(s), we accept payment through both POSB/DBS and UOB as well as Interbank transfers from other banks ie. OCBC. We will require submission of your ibanking nick and other payment details for payment to be verified. You will be prompted upon successful checking out of you shopping cart.
For ATM Transfers, we will require a clear snapshot of your ATM receipt attached in the payment email.
Please note that payment and submission of your payment details have to be completed within the stipulated time frame of 24 hours for Internet Bank (IB) Transfers, ATM Transfers as well as Paypal.
All payments will be verified within 24 hours upon submission of payment.
We do not accept cash-on-delivery.
Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
Backorder:
Backorders are opened for sold out items and are usually available during the backorder period. Should all the backorder slots be taken up, the item(s) will be remove from the Backorder Page.
Estimated Arrival time for each backorder item will be stated in the Description. It’s advisable to only participate in the Backorder(s) if you are comfortable with the wait.
We apologize should there be any delay or cancellation of backorders due to unforeseen circumstances such as delayed shipment, lack of fabric etc. For delayed backorders, cancellations of orders are not applicable. For cancelled backorders, a store credit will be issued accordingly. There is strictly no cash refunds.
Laundry/Garment Care:
Please hand wash all apparels individually using light detergent. Do not soak as colour transfer may occur.
For Colour Block apparels, all reasonable efforts like colour run treatments to prevent colour run have been specified to the manufacturers. Please do not soak. Hand wash with light detergent and quickly rinse to dry so as to prevent possible colour run.
For Lace, Crochet and Cotton apparels, do not soak as slight shrinkage might occur. It’s advisable to hand wash with light detergent and quickly rinse to dry so as to prevent possible shrinkage.
For apparels with intricate details, please turn them inside-out when washing and ironing. Use a washing bag if you intend to machine wash. It’s advisable to iron apparels under low heat over a folded handkerchief especially for delicate details to prevent damage. A steam iron is highly recommended.
Privacy
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
Copyright
The compilation of all content on this site is the exclusive property of Eternity Loft and protected by international copyright laws. The definition of “All content” equates to text, graphics, logos, button icons, images, audio clips and streaming media that is within the site is the property of Eternity Loft or its content suppliers.
Trade Marks
Eternity Loft trademarks and the graphical logo “EL” may not be used in connection with any product or service that is not Eternity Loft, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Eternity Loft. All other trademarks not owned by Eternity Loft or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Eternity Loft or its subsidiaries.
License And Site Access
Eternity Loft grants you a limited license to access and make personal use of this site. You may copy information from this Website only as necessary for your personal use to (a) view, (b) save, and (c) print, or (d) e-mail it. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Eternity Loft so long as the link does not portray Eternity Loft, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Eternity Loft logo or other proprietary graphic or trademark as part of the link without express written permission from its owners. You must agree otherwise not to reproduce, modify, distribute, decompile, disassemble or reverse engineer any portion of this Website. You further agree that You will not use this Website to do any of the following activities:
- Attempt to gain unauthorized access to this Website, other accounts, computer systems or networks connected to this Website, through password mining or any other means
- Impersonate any person or entity, including, but not limited to, a Company representative or employee, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
- Take any action that imposes an unreasonably or disproportionately large load on this Website infrastructure;
- Intentionally or unintentionally violate any applicable local, national or international law.
Validity Of Website Content
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice.
External Links
This Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. Since we do not possess any control over such sites and resources, you acknowledge and agree that we will not be held responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY ETERNITY LOFT ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. ETERNITY LOFT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. ETERNITY LOFT DOES NOT WARRANT THAT THIS WEBSITE AND/OR ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.
Limitation Of Liability
You understand that to the extent permitted under applicable law, in no event will or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised or, knew of or should have known of the possibility of such damages), resulting from your use of this Website and/or Services.
Exclusions And Limitations
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Eternity Loft’s liability shall be the minimum permitted under such applicable law.
Queries
Queries regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to us at: eternityloft@gmail.com.
* By purchasing, we deemed the customer as agreeable to these terms and conditions.